Do you have questions about NeoGenesis? Our FAQs address common questions about orders, products, protocols, science, and skin concerns. Do you have other questions we can help with? Feel free to reach out to our Customer Service Team at


Mature + Aging Skin

We recommend Skin Serum as a daily serum for the first signs of aging. It has an abundance of stem cell released molecules and provides hydration. It is also safe to be used around the eye area.

The secretome from adipose mesenchymal stem cells used in our S²RM® has been found to suppress melanocyte differentiation and skin pigmentation by inhibition of melanin production through factors such as TGF-β1. This maintains the melanocytes in an immature, progenitor-like state, thus inhibiting melanin synthesis.


We recommend Recovery and Eye Serum for bruised areas to clear the purple and yellow colors in the bruise that are due to heme and bilirubin.

Skin Protection

We recommend layering a few products to keep your skin properly hydrated and finish with a moisturizer to protect your skin barrier and keep moisture in. We recommend our gentle Cleanser, spritz with our Moisturizing Mist, apply Recovery, Skin Serum, then finish with Barrier Renewal Cream or Intensive Moisturizer. Use this protocol twice daily. These lightweight but effective products will provide immediate relief as well as improve the skin with continued use.

Barrier Renewal Cream is a deeply hydrating, reparative cream that works with the skin’s barrier function using key ingredients to minimize further damage: Free fatty acids, cholesterol, and ceramides. It has no scent, is lightweight, and can be used on sensitive   and acneic skin. Use it over top of one of our serums for best results.

Chemical Peels

The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. The skin will be dry and peeling. Use Moisturizing Mist throughout the day as needed for soothing relief. Click here to learn more >>

LED Light Therapy

Yes. You may use Recovery after red or blue light therapy in the treatment room. 


Yes, it can be used before and after, and should be continued twice daily until healing is complete. If skin is very thin and damaged, it is recommended to use Recovery a month in advance of the microneedling treatment for the best results. Click here to learn more >>


NeoGenesis Recovery serum used once or twice daily helps improve the appearance of the pores. Enzyme Crème Mask used weekly can help gently exfoliate and surface skin cells that could clog the pores.

Wound Care

Yes. It may sting slightly due to a different pH level from the open skin/wound. The stinging sensation is normal in this case and only lasts for a few seconds.

We’ve had a number of people use Recovery with positive results for keloid reduction.