Do you have questions about NeoGenesis? Our FAQs address common questions about orders, products, protocols, science, and skin concerns. Do you have other questions we can help with? Feel free to reach out to our Customer Service Team at


Product Safety

No. There are no known contraindications. Our products can be used on all skin types and all skin conditions.

Yes. Most NeoGenesis products can be used during pregnancy and while breastfeeding. However, we recommend consulting your physician prior to using Salicylic Acid Gel and Skin Restore Serum as the active ingredients in these products are often contraindicated.


Most of our products are oncology friendly, except Salicylic Acid Gel, Mandelic Acid 8%, Fresh Face Mask, Enzyme Crème Mask, Volcanic Ash Mask and Skin Restore Serum. All masks may be used 6 months after completing any cancer treatments, or sooner if approved by your health care professional. We recommend consulting your physician prior to using either Mandelic Acid 8%, Salicylic Acid Gel and Skin Restore Serum after any cancer treatments.

Product Usage

Yes. There are two ways to use Vitamin C with NeoGenesis serums. One is to always apply the NeoGenesis first, then layer the Vitamin C product afterwards. The exosomes immediately go to work deep within the skin so the Vitamin C will not damage or block the exosomes. The other way is to use NeoGenesis at one time of the day and the Vitamin C at the other time. Example: Vitamin C in the AM and NeoGenesis in the PM.

No, it is not necessary to combine a Vitamin C product with NeoGenesis products. No other added vitamins are needed as the exosomes contain antioxidants. If you love products containing Vitamin C or Vitamin A, for example, you may continue to use them with NeoGenesis products with excellent results.

Yes. When using prescription Retin-A (tretinoin) of any strength, we advise to use Recovery, Booster, or Skin Serum at the opposite time of the day. Using other retinol products, they may be applied at opposite times of the day or apply the NeoGenesis serum first, then layer the retinol product next. It is best to use prescriptions according to your doctors recommendations.

As for our Skin Restore Serum, if using tretinoin, there is no need to add another vitamin A product to your skin care routine. Adding another would be too much.

NeoGenesis Recovery serum used once or twice daily helps improve the appearance of the pores. Enzyme Crème Mask used weekly can help gently exfoliate the surface skin cells that could clog the pores, making them look larger.

We recommend our gentle Cleanser, spritz with our Moisturizing Mist, apply RecoverySkin Serum, then finish with Barrier Renewal Cream. Use this protocol twice daily. These lightweight but effective products will provide immediate relief as well as improve the skin with continued use.

The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. The skin will be dry and peeling. Use Moisturizing Mist throughout the day as needed for soothing relief. Click here to learn more >>